Features
Everything Karu Reserv does for your shop.
From taking the order to the customer's pick-up, through preparation and the production lab: one app, on computer, tablet and phone, for your whole team.
Order taking
An order entered in under two minutes, at the counter or on the phone.
- Fast entry on tablet: customer, products, quantities, pick-up date and time
- "Counter" orders without a customer record to go fast
- Options and extras per product (no chili, sliced, sauce…)
- In-store pick-up or delivery, and orders prepared in another shop
- Deposits and payments tracked until fully paid
- Live availability check: no order on a sold-out product
Preparation and tracking
Everyone knows what to prepare, and for when.
- Step-by-step tracking: accepted, in preparation, ready, picked up
- Preparer screen sorted by pick-up time, with a sound alert for each new order
- Items ticked once prepared, to see progress at a glance
- Unavailable or replaced items, customer notified automatically
- Notes on each order, visible to the whole team
- Real-time updates on every screen in the shop
Production lab
The lab sees what to produce for every shop, without recounting.
- Quantities to produce today, all shops combined
- Variant details (no chili, no onion…) so nothing is forgotten
- Quantity available for sale entered by the lab, shop by shop
- Report a production issue (reduced quantity or impossible)
- Alerts seen instantly by sellers to warn customers
Customers and tracking texts
Your customers are informed at the right time, without a phone call.
- Customer file with order history
- Quick search by phone number
- Automatic text messages: order accepted, order ready
- Order tracking link: steps, shop opening hours, directions
- "Your order is waiting" reminder in one tap
- Block a customer and delete their data on request
Catalogue and stock
Your catalogue as you sell it, with the stock planned each day.
- Products with photos, categories and several sales units (kilo, piece, bottle…)
- Ingredients and options made unavailable in a shop in one click
- Daily planned stock, with different quantities depending on the weekday
- Made-to-order or unlimited products
- Prices including tax and VAT rate per product
Reports and dashboard
A clear view of your business, to decide fast.
- "To prepare" list on screen, as a PDF or on an 80 mm receipt
- End-of-day summary sent by email
- Customisable dashboard: revenue, average basket, best sellers
- Comparison between your shops and peak hours
- Figures updated live, order after order
Team, shops and permissions
Everyone sees what they need, and only that.
- Several shops, each with its own hours, closures and time zone
- Tailored roles and permissions (Seller, Manager, Administrator…)
- Choice of the spaces visible on mobile for each role
- Activity history: who did what, and when
- End-of-day summary sent to the right people
Mobile app
The whole team on tablet or phone, even when the network is weak.
- Three spaces: Seller, Preparer and Lab
- Sign-in with employee number and 6-digit code, number remembered on the device
- Automatic lock after a few minutes of inactivity
- Works offline: orders are sent as soon as the network is back
- Available in French, English and Spanish
Security and data
Your data and your customers' data are protected and remain yours.
- Hosted in the European Union, personal data encrypted
- Each shop has its own space, separate from the others
- Lost or stolen device blocked remotely, its data erased
- Daily backups
- Full export of your data, at any time
Want to see Karu Reserv in your shop?
Our pricing adapts to your business. Contact us to find out, or join our ambassador companies.